Kelpwood

Style: white conversation pane, mint status banner, cream metadata rail, soft gray dividers.

Layout: full-width email view with timeline, right rail of fields, actions and similar threads.

Components: Marisol Vance email requesting replacement or refund, status-change events, waiting-for-first-response banner, AI summary row, Draft with Nori action.

Vibe: empathetic, contextual, ready — complaint handling.