// Enums for the Customer Support Desk application

export enum TicketStatus {
  OPEN = 'open',
  PENDING = 'pending',
  RESOLVED = 'resolved',
  ON_HOLD = 'on_hold'
}

export enum TicketPriority {
  LOW = 'low',
  MEDIUM = 'medium',
  HIGH = 'high',
  URGENT = 'urgent'
}

export enum AgentRole {
  AGENT = 'agent',
  SENIOR_AGENT = 'senior_agent',
  TEAM_LEAD = 'team_lead',
  MANAGER = 'manager'
}

export enum KnowledgeBaseCategory {
  GETTING_STARTED = 'getting_started',
  TROUBLESHOOTING = 'troubleshooting',
  ACCOUNT_MANAGEMENT = 'account_management',
  BILLING = 'billing',
  TECHNICAL_SUPPORT = 'technical_support'
}

export enum ThemeMode {
  LIGHT = 'light',
  DARK = 'dark',
  AUTO = 'auto'
}

export enum TimeRange {
  SEVEN_DAYS = '7d',
  THIRTY_DAYS = '30d',
  NINETY_DAYS = '90d'
}