Field notes from the crews who run operations

Interviews, teardowns and hard-won lessons from the Tidebound team and the operators we build with. How real teams wire up internal tools, cut queue time and keep the whole thing running.

Tidebound
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DEEPWATEROPERATIONS
★★★★★
Podcast — Episode 12
Portrait of podcast guest Nadia Ferreiro - photo by Jake Nackos on Unsplash
NADIA FERREIROHead of Onboarding, Halcyon Pay
Case studyPodcastRelease

How Halcyon Pay runs fully auditable KYC onboarding on workflows

Notes from our latest Deep Water Operations episode with Nadia Ferreiro, who rebuilt onboarding review at Halcyon Pay around a single queue. Listen to the full…

6 min read
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Tidebound
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DEEPWATEROPERATIONS
★★★★★
Podcast — Episode 11
Portrait of podcast guest Theo Marchetti - photo by Korede Adenola on Pexels
THEO MARCHETTICOO, Wander Health
Podcast

Why Wander Health rebuilt patient support around ops, not tickets

Notes from our latest Deep Water Operations episode with Theo Marchetti, COO at Wander Health, on retiring the ticket queue. Listen to the full…

6 min read
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Tidebound
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DEEPWATEROPERATIONS
★★★★★
Podcast — Episode 10
Portrait of podcast guest Ines Kowalczyk - photo by Thanh Xuan Nguyen Ly on Pexels
INES KOWALCZYKProduct Ops Director, Riverbank
FintechPodcast

Deep Water Operations, Ep. 10 — a fintech ops lead on the automation ceiling

In this episode we sit down with Ines Kowalczyk, Director of Product Operations at Riverbank. She walks through the point where automation stopped paying off…

3 min read
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Tidebound
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DEEPWATEROPERATIONS
★★★★★
Podcast — Episode 9
Portrait of podcast guest Samir Oyelaran - photo by Ben Khatry on Pexels
SAMIR OYELARANCTO, Verdal Agritech
Podcast

Deep Water Operations, Ep. 9: how Verdal turned field phones into soil labs

In this episode we dig into how a 34-person agritech team is grading soil samples from a camera roll, and what that did to their back-office…

3 min read
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Tidebound
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DEEPWATEROPERATIONS
★★★★★
Podcast — Episode 8
Portrait of podcast guest Camille Aubert - photo by Foto Sushi on Pexels
CAMILLE AUBERTService Ops Lead, Northharbor
FintechPodcast

Deep Water Operations, Ep. 8: the future of service ops with AI at Northharbor

Five things we took from our conversation with Camille Aubert, Chief Service Officer at Northharbor, on where a model should stop and a person should start.

4 min read
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Tidebound
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DEEPWATEROPERATIONS
★★★★★
Podcast — Episode 7
Portrait of podcast guest Jonas Brandt - photo by Prince on Pexels
JONAS BRANDTCTO & Cofounder, Almsgiv
FintechPodcast

Deep Water Operations, Ep. 7: moving money for nonprofits without moving people

We spoke with Jonas Brandt, CTO and cofounder at Almsgiv, a payments team closing the gap between grantmakers and the field offices that spend the money.

2 min read
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